Warranty Conditions, Equipment Inspection and After-Sales Service

Restaurant Services Equipment

Date of application: 29 October 2026

1. Scope and General Provisions

These conditions apply to the sale, resale, inspection, testing, repair and after-sales servicing of professional catering and hospitality equipment by Restaurant Services Equipment.

Company details

• Legal name: [To be completed]

• Legal structure and share capital: [To be completed]

• Registration number: [To be completed]

• VAT number: [To be completed]

• Registered office: [To be completed]

The company may sell equipment owned by it or act as an intermediary or agent for third-party sellers. The identity of the contractual seller and the applicable terms will be specified in the quotation, order confirmation and invoice.

The warranty conditions applicable to each item depend on the nature of the sale, the customer’s status, the equipment’s condition and any manufacturer’s or commercial warranty expressly provided.

2. Equipment Inspection, Testing and Condition

Depending on the equipment and the technical facilities available, equipment may be inspected and tested before sale or dispatch.

The checks carried out may include visual inspection, power-on testing and functional checks of accessible components. The scope of testing may vary according to the equipment’s condition, age, technical characteristics and accessibility.

Photographs may be taken before dispatch to document the equipment’s visible condition, accessories and packaging. Videos or other records may also be retained where appropriate.

Any known defects, missing accessories, visible damage or operational limitations identified during inspection will be described in the quotation or other sales documentation, where applicable.

Photographs and inspection records document the condition observed at the time of inspection. They do not, by themselves, constitute a guarantee that every component has been tested or that the equipment will remain free from faults after delivery.

3. Warranty Conditions

3.1 Business-to-business sales

For sales to professionals acting in the course of their business, any contractual or commercial warranty offered by Restaurant Services Equipment will be specified in writing in the quotation, invoice or warranty document.

Unless expressly agreed otherwise in writing, the scope, duration, exclusions and procedures of any commercial warranty are those stated in the applicable contractual documents, subject to mandatory legal provisions.

The parties’ rights and obligations will be assessed in accordance with the applicable law and the customer’s status.

3.2 Sales to consumers

Where a sale qualifies as a consumer transaction, the consumer benefits from the mandatory statutory protections applicable to that transaction.

Where French consumer law applies, the statutory guarantee of conformity and, where applicable, the guarantee against hidden defects remain governed by the relevant legal provisions. Any commercial warranty is additional to, and does not replace or restrict, mandatory statutory rights.

The applicable legal conditions, time limits and remedies depend on the nature of the sale, the date of delivery, the type of goods and the legislation in force.

3.3 Statutory guarantee of conformity

Where applicable, the seller is responsible for the statutory guarantee of conformity under the relevant consumer legislation.

The customer must report any alleged lack of conformity through the procedure indicated by the seller. The seller may request the information reasonably necessary to identify the equipment, establish the purchase date and assess the reported problem.

Any remedy must comply with the applicable statutory requirements, including the rules governing repair or replacement, time limits and costs. The consumer must not be charged costs that the law requires the seller to bear.

3.4 Manufacturer’s and commercial warranties

Some equipment may benefit from a manufacturer’s warranty or an additional commercial warranty. Its availability and conditions depend on the manufacturer, model, serial number, purchase history and warranty documentation.

Certain manufacturer’s warranty arrangements may require installation, commissioning or maintenance by a manufacturer-authorised or otherwise qualified professional.

Where such requirements apply, they will be communicated to the customer to the extent known and relevant. They do not remove or limit any mandatory statutory obligations owed by the seller.

The customer should retain invoices, commissioning records and maintenance documentation where these are relevant to the applicable warranty.

3.5 Used, demonstration and display equipment

Used equipment, demonstration units and display models are sold according to the condition and characteristics described in the sales documentation.

Visible wear, known defects, missing accessories and other identified limitations should be stated in the quotation or invoice, as appropriate.

The fact that equipment is used or sold as a demonstration or display unit does not, by itself, exclude mandatory statutory rights where those rights apply.

3.6 Equipment sold for parts or repair

Where equipment is expressly offered for parts, repair or restoration, this status must be clearly indicated in the sales documentation, together with any known defects or operational limitations.

The precise legal consequences of such a sale depend on the applicable law, the wording of the agreement and the customer’s status. A description such as “sold as seen” or “for parts” does not automatically exclude mandatory legal protections.

3.7 Equipment purchased from third-party sellers

Where Restaurant Services Equipment acts solely as an intermediary or agent, the sales documentation must identify the contractual seller and explain the respective roles of the parties.

The allocation of warranty obligations depends on the contractual arrangement, the capacity in which each party acts and the applicable law.

4. Reporting a Warranty Claim

Any suspected fault should be reported as soon as reasonably possible after discovery.

The customer should provide:

• The invoice or order reference.

• The equipment’s make, model and serial number, where available.

• A clear description of the fault and the circumstances in which it occurs.

• Photographs, videos or error codes, where relevant.

• Any information about recent installation, servicing or maintenance that may help diagnose the problem.

The customer should not undertake repairs that could compromise safety or materially affect the diagnosis without first contacting the appropriate service provider, except where immediate action is necessary for safety.

The company may request additional information or arrange an inspection to determine the cause of the fault and the applicable warranty procedure.

5. Workshop Returns and On-site Interventions

Depending on the equipment, the nature of the fault and the applicable warranty conditions, an intervention may take place at the workshop or at the customer’s premises.

The procedure, transport arrangements, estimated time and allocation of costs will be communicated before the intervention, subject to mandatory legal requirements.

For heavy or fixed equipment, dismantling, disconnection, handling, access restrictions and reinstallation may require qualified personnel.

Where statutory consumer protection applies, any allocation of transport, collection or repair costs must comply with the applicable law.

6. Diagnosis and Faults Not Covered by Warranty

A technical diagnosis may be necessary to determine the cause of a reported fault.

Where legally permissible, diagnostic charges may apply if the fault is not covered by the relevant warranty, if no fault is found or if the cause falls outside the agreed warranty coverage.

Any applicable diagnostic fee and its conditions must be disclosed to the customer in advance and accepted where required by law.

Possible causes outside a commercial warranty may include, depending on the circumstances:

• Damage caused by improper use or handling.

• Incorrect installation or connection.

• Failure to comply with the manufacturer’s operating instructions.

• Lack of required maintenance.

• Damage caused by an external incident.

• Normal wear of consumable or wearing parts.

• Unauthorised modifications or repairs.

These examples are indicative only. The actual cause must be assessed on the basis of the equipment, the evidence available and the applicable legal and contractual conditions.

This section does not exclude statutory rights or permit charges that the law prohibits.

7. Repairs Outside Warranty

Where a fault is not covered by warranty, the company may offer a paid repair or refer the customer to an appropriate service provider.

A quotation will be provided where appropriate and required. The repair will proceed after the customer has accepted the proposed work and its applicable charges.

The quotation may distinguish between:

• Labour.

• Replacement parts.

• Transport and handling.

• On-site intervention.

• Additional testing or commissioning.

If further faults are discovered during the repair, additional work will be subject to the customer’s approval where required.

8. Warranty on Repairs

Where a repair is carried out for payment, the company may provide a commercial warranty of three months on the repair work performed, subject to the terms stated on the invoice or repair document.

This commercial warranty does not replace or restrict any statutory warranty or other mandatory legal right that applies to the repair, replacement parts or transaction.

The warranty’s precise scope, including the work and parts covered, will be specified in the relevant documentation.

9. Invoices and Right of Retention

Invoices are payable according to the payment terms stated in the quotation, order confirmation or invoice.

Any late-payment consequences, recovery costs or other charges must comply with the applicable law and the contractual terms.

Where the legal requirements are met, the company may rely on a right of retention under Article 2286 of the French Civil Code or any other applicable legal provision.

The exercise of a right of retention does not transfer ownership of the equipment to the company and does not, by itself, authorise the company to sell, dispose of or appropriate the equipment.

10. Collection, Storage and Uncollected Equipment

Where equipment remains at the company’s premises after a repair, inspection or other service, the customer will be informed of the collection arrangements.

Any storage or handling charges must have an appropriate legal and contractual basis and be disclosed in advance, with the customer’s acceptance where required.

The company will not treat uncollected equipment as its own property merely because the customer has failed to collect it. Any further action must comply with the applicable legal procedure.

11. Additional Legal Information

11.1 Applicable law

The applicable law depends on the transaction, the parties’ status and any mandatory rules governing the sale or service.

For contracts governed by French law, French law applies subject to any mandatory provisions that may take precedence.

11.2 Disputes and consumer mediation

Where the customer qualifies as a consumer and consumer mediation is legally required or available, the relevant mediator’s details will be provided in the applicable contractual documentation or on the company’s website.

Consumer mediator: [To be completed with the appointed mediator’s official name and contact details]

The existence and conditions of any mediation procedure do not prevent either party from exercising its rights before the competent courts.

11.3 Personal data

Personal data collected for quotations, orders, invoicing, warranty claims and after-sales service will be processed for the relevant business and legal purposes in accordance with applicable data-protection legislation.

Further information, including the purposes of processing, retention periods, recipients and the exercise of data-subject rights, is available in the company’s privacy policy.

Privacy policy: [Insert the applicable URL]

12. Customer Service and Contact Details

Restaurant Services Equipment

Address: 388 Côte d’Équemauville, 14600 Équemauville, France

Telephone and WhatsApp: +33 7 64 38 12 12

Opening hours: Monday to Friday, 9:00 a.m. to 12:30 p.m.

Closed on Saturdays, Sundays and public holidays.

Customers are encouraged to contact the company before returning equipment, arranging transport or commissioning a repair, so that the appropriate procedure can be confirmed.

Important legal note: This English version is intended to explain the company’s commercial conditions. It is not a substitute for a legal review. Several references concern French law, and the document should be adapted and checked before use in other countries or for transactions subject to different legal requirements.